Remote Customer Support Specialist - Live Chat & Email

Trading Pro; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Opportunities for career growth

Professional training

Friendly working environment

Annual leave and medical leave

Job summary

Trading Pro is seeking a dedicated Customer Support Representative in the Philippines to manage customer interactions via live chat and email. You will ensure a positive customer experience while handling inquiries, creating support tickets, and resolving issues promptly. A Diploma or Bachelor’s Degree is required, along with excellent communication and problem-solving skills. This full-time position offers a competitive salary, career growth opportunities, and a supportive working environment.

Qualifications

• Prior experience in customer service, live chat support, or a similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving skills and critical thinking under pressure.
• Ability to handle customer inquiries professionally.

Responsibilities

• Manage incoming live chat and create customer tickets.
• Resolve customer issues and complaints promptly.
• Build relationships and trust with customers.
• Follow communication procedures and guidelines.

Skills

Customer service

Live chat support

Communication skills

Problem-solving

Time management

Education

Diploma or Bachelor’s Degree

Tools

Customer support tools

Ticketing systems

Job description

Trading Pro is seeking a dedicated Customer Support Representative in the Philippines to manage customer interactions via live chat and email. You will ensure a positive customer experience while handling inquiries, creating support tickets, and resolving issues promptly. A Diploma or Bachelor’s Degree is required, along with excellent communication and problem-solving skills. This full-time position offers a competitive salary, career growth opportunities, and a supportive working environment.