Remote Customer Support Pro — Fast, Multi-Channel Help

Pavago; Philippines; Remote; PHP 773,000 - 1,289,000; Full time

Job summary

Pavago is hiring a Customer Service Representative (CSR) for a remote, inbound support role. You will handle high-volume inquiries across phone, email, chat, and social channels, aiming for first-contact resolution and timely ticket management.

This role focuses on delivering empathetic, professional support, updating knowledge bases, and collaborating with product/engineering teams to improve support workflows. Remote work with US client hours.

Qualifications

• 1–2 years in customer support, call center, or service roles.
• Experience with ticketing tools: Zendesk, Freshdesk, Salesforce Service Cloud.
• Strong typing and multitasking abilities.
• Proficiency in Google Workspace and Microsoft Office.
• Excellent written and verbal English communication.

Responsibilities

• Handle 50–100 daily tickets via Zendesk, Freshdesk, and Salesforce Service Cloud.
• Respond across phone, email, live chat, and social channels.
• Aim for first-contact resolution; escalate complex issues.
• Prioritize tickets by urgency and SLA requirements.
• Update knowledge base and create templates/macros.
• Capture CSAT/NPS and share insights with teams.
• Collaborate with Product, Engineering, Operations.

Skills

Customer support

Call center

Zendesk

Freshdesk

Salesforce Service Cloud

Typing speed

Multitasking

Google Workspace

Microsoft Office

English communication

Job description

Pavago is hiring a Customer Service Representative (CSR) for a remote, inbound support role. You will handle high-volume inquiries across phone, email, chat, and social channels, aiming for first-contact resolution and timely ticket management.

This role focuses on delivering empathetic, professional support, updating knowledge bases, and collaborating with product/engineering teams to improve support workflows. Remote work with US client hours.