Remote Customer Support Pro — 24/7 for Restaurants

Owner.com; Philippines; Remote; PHP 764,000 - 1,019,000; Full time

Job summary

Owner.com is seeking a Customer Support Representative to join our remote, global team. The role focuses on providing white-glove support to restaurant owners and other local business customers, handling high volumes of calls, emails, and chats with a strong emphasis on English proficiency and customer satisfaction.

We value 3-5+ years in customer support, CRM experience, and the ability to mentor teammates.

Qualifications

• 3-5+ years of customer support experience in B2B SaaS, tech, ecommerce or software environments.
• Fluent in English with strong written and verbal communication.
• Experience handling escalations with professionalism and empathy.
• Ability to mentor teammates and share knowledge across the team.
• Experience in a CRM environment (Salesforce preferred) and familiarity with telephony tools like Intercom or TalkDesk.

Responsibilities

• Deliver hospitality-driven, empathetic support across a high volume of calls, chats, and emails.
• Maintain accurate documentation of interactions in Salesforce for continuity and accountability.
• Collaborate with teammates via Slack to ensure high-quality, consistent support.
• Identify patterns and provide insights to improve tools and processes for customers.
• Manage multiple conversations with strong organization and prioritization.

Skills

Customer support

English fluency

Communication

Mentoring

Organization

Tools

Salesforce

Intercom

TalkDesk

Job description

Owner.com is seeking a Customer Support Representative to join our remote, global team. The role focuses on providing white-glove support to restaurant owners and other local business customers, handling high volumes of calls, emails, and chats with a strong emphasis on English proficiency and customer satisfaction.

We value 3-5+ years in customer support, CRM experience, and the ability to mentor teammates.