Customer Support Representative (Philippines) - January Start Date

Owner.com; Philippines; Remote; PHP 764,000 - 1,019,000; Full time

Job summary

Owner.com is seeking a Customer Support Representative to join our remote, global team. The role focuses on providing white-glove support to restaurant owners and other local business customers, handling high volumes of calls, emails, and chats with a strong emphasis on English proficiency and customer satisfaction.

We value 3-5+ years in customer support, CRM experience, and the ability to mentor teammates.

Qualifications

• 3-5+ years of customer support experience in B2B SaaS, tech, ecommerce or software environments.
• Fluent in English with strong written and verbal communication.
• Experience handling escalations with professionalism and empathy.
• Ability to mentor teammates and share knowledge across the team.
• Experience in a CRM environment (Salesforce preferred) and familiarity with telephony tools like Intercom or TalkDesk.

Responsibilities

• Deliver hospitality-driven, empathetic support across a high volume of calls, chats, and emails.
• Maintain accurate documentation of interactions in Salesforce for continuity and accountability.
• Collaborate with teammates via Slack to ensure high-quality, consistent support.
• Identify patterns and provide insights to improve tools and processes for customers.
• Manage multiple conversations with strong organization and prioritization.

Skills

Customer support

English fluency

Communication

Mentoring

Organization

Tools

Salesforce

Intercom

TalkDesk

Job description

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we are looking for you

As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.

We are specifically looking for a team member who is fluent in English and can provide clear, precise, and detailed support with strong English proficiency.

This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.

Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say \"wow\" every time they contact us.

This is a remote role in the Philippines.

Our Customer Support team provides 24/7, 365-day support to restaurant owners and their guests, so open weekend availability and flexibility to work both morning and evening shifts are required.

The impact you will have

• Consistently deliver a hospitality-driven, empathetic call and message tone that reflects Owner’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
• Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, as well as some chats and emails from restaurant owners and their guests
• Effectively manage multiple concurrent conversations and tasks, maintaining strong organization, prioritization, and follow-through across all workstreams
• Take ownership of complex or high-priority issues, using structured problem-solving, sound judgement, and clear communication to drive resolution
• Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
• Document customer interactions clearly and thoroughly in Salesforce to ensure continuity, visibility, and accountability
• Collaborate closely with teammates in Slack to provide consistent, high-quality support and a strong team experience
• Share knowledge, feedback, and best practices that raise the bar for the entire support team
• Identify patterns and recurring issues, and surface insights that help improve tools, processes, and documentation for customers and internal teams

Minimum Requirements

• 3-5+ years of customer support or customer service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
• Proven success in a high-volume, fast-paced support role with clear performance expectations
• Fluency in English (C1/C2), with strong written and verbal communication skills in both languages
• Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
• Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert
• Experience working in a CRM environment (Salesforce preferred), and familiarity with telephony systems such as Intercom, TalkDesk, or similar tools
• Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure
• Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations
• A reliable home workspace with stable, high-speed internet and minimal background noise

Bonus if you have

• Background in hospitality, restaurants, retail, or other high-volume, customer-facing service environments
• Experience supporting restaurant owners, small business owners, or hospitality-focused businesses
• Familiarity with support metrics such as CSAT, QA, FCR, and SLAs
• Experience working on a remote or distributed team and collaborating across time zones

Pay

• The estimated yearly compensation for this role is the local equivalent to $12-16K USD

Interview Process

• Recruiter Screen OR AI Recruiter — 30-minute video call to align on your background, what you're looking for, and answer any early questions.
• Hiring Manager Screen — 30-minute video interview to go deeper on your experience and how you work.
• Full Interview Round — 45-minute mock role play video interview with team leaders to see how you handle real customer interactions. The team lead will play the role of the customer while you act as one of our Customer Support Agents.
• Final Round — 30-minute video conversation with a senior leadership member.