Remote Inbound Voice Customer Support Specialist

Newstel Worldwide; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Newstel Worldwide in the Philippines is seeking a customer support specialist for remote, full-time, project-based work. You will handle inbound voice calls, address account, order, and service concerns, and document interactions accurately.

We value empathy, clear communication, and a strong English skill set. You will use multiple tools, follow SOPs, and meet SLAs while delivering professional and helpful assistance to customers.

Qualifications

• Strong customer service orientation with excellent communication, empathy, and active listening skills.
• Experience in BPO, call center, or other customer-facing roles is an advantage.
• Comfortable navigating computer systems and multiple tools.
• Strong English communication skills, both verbal and written.

Responsibilities

• Handle inbound voice inquiries and provide excellent customer service.
• Resolve account, order, and service concerns and document interactions.
• Follow SOPs and adhere to quality and SLA standards.
• Stay knowledgeable about products, policies, and procedures to provide reliable information.
• Accurately document customer information in company systems.
• Communicate professionally and empathetically to ensure a positive experience.
• Assist customers with inquiries and requests.

Skills

Customer service

Communication

Empathy

Active listening

English proficiency

Education

High School Diploma

College Degree

Job description

Newstel Worldwide in the Philippines is seeking a customer support specialist for remote, full-time, project-based work. You will handle inbound voice calls, address account, order, and service concerns, and document interactions accurately.

We value empathy, clear communication, and a strong English skill set. You will use multiple tools, follow SOPs, and meet SLAs while delivering professional and helpful assistance to customers.