Remote Customer Service Agent - Email & Chat Support

Newstel Gmbh; Philippines; Remote; PHP 279,000 - 446,000; Full time

Job summary

Newstel Gmbh in the Philippines is seeking a Customer Service Agent to join our growing team. You will provide professional support via email and chat, assist customers with orders, payments, deliveries, and general inquiries while delivering an exceptional experience in a dynamic, remote, international environment.

This project-based, full-time role requires excellent English, strong communication, and comfort with technology.

Qualifications

• Excellent written and spoken English language skills.
• Experience in customer service or email support.
• Strong communication and interpersonal abilities.
• Comfortable using technology and computer systems.

Responsibilities

• Respond to customer inquiries via email and chat about orders, payments, deliveries.
• Use feedback to help improve the customer experience.
• Stay updated on products, services, and processes to provide accurate information.
• Resolve customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow SOPs to deliver consistent service quality.

Skills

English proficiency

Customer service experience

Communication skills

Computer skills

Job description

Newstel Gmbh in the Philippines is seeking a Customer Service Agent to join our growing team. You will provide professional support via email and chat, assist customers with orders, payments, deliveries, and general inquiries while delivering an exceptional experience in a dynamic, remote, international environment.

This project-based, full-time role requires excellent English, strong communication, and comfort with technology.