Remote Customer Success Manager for B2B Podcast Growth

Somewhere; Philippines; Remote; PHP 889,000 - 1,203,000; Full time

Job summary

Somewhere is seeking a Customer Success Manager to own client relationships from onboarding through ongoing engagement in a fast-moving remote startup. You will coordinate with production teams, manage communications, and drive customer success metrics while ensuring timelines and deliverables are met.

The role requires 3+ years in customer success or account management, strong HubSpot CRM experience, and the ability to manage multiple client relationships concurrently.

Qualifications

• 3+ years of experience in customer success, account management, or client services.
• Strong HubSpot CRM experience.
• Experience managing multiple client relationships simultaneously.
• Strong organizational and project coordination abilities.
• Experience conducting onboarding and client training sessions.
• Comfortable working in remote startup environments.

Responsibilities

• Onboard new clients and ensure a smooth transition.
• Maintain high client satisfaction and proactive communication.
• Manage ongoing communication and update clients on progress.
• Coordinate between clients and production teams to meet timelines.
• Track activity and outcomes in HubSpot CRM.

Skills

Customer success management

HubSpot CRM

Account management

Remote collaboration

Project coordination

Tools

ClickUp

Job description

Somewhere is seeking a Customer Success Manager to own client relationships from onboarding through ongoing engagement in a fast-moving remote startup. You will coordinate with production teams, manage communications, and drive customer success metrics while ensuring timelines and deliverables are met.

The role requires 3+ years in customer success or account management, strong HubSpot CRM experience, and the ability to manage multiple client relationships concurrently.