Customer Success Manager

Keka Technologies Private Limited; Hinoba-an; On-site; PHP 400,000 - 800,000; Full time

Job summary

Revspot is seeking a Customer Success Manager to own client relationships, ensure successful delivery, and drive measurable business outcomes. You will be accountable for client satisfaction, retention, and account growth across a portfolio of clients.

In a fast-paced environment, you will onboard clients, translate objectives into execution plans, track performance metrics, and collaborate with marketing, sales, operations, and product teams to optimize results.

Qualifications

• 2–5 years of experience in customer success, account management, consulting, or client servicing.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work with data and understand business performance metrics.
• High ownership and comfort working in a fast-paced environment.
• Experience in real estate, digital marketing, SaaS, or revenue-focused roles is preferred.
• Ability to manage multiple accounts and priorities independently.

Responsibilities

• Own client onboarding, communication, and ongoing account management.
• Understand client objectives and translate them into clear execution plans.
• Track campaign performance, leads, conversions, revenue, and other agreed metrics.
• Coordinate with internal teams across marketing, sales, operations, and product.
• Conduct regular performance reviews and share actionable insights with clients.
• Identify risks early and resolve delivery or communication gaps.
• Drive client retention, renewals, upselling, and account expansion.
• Maintain accurate reports, action items, and account documentation.

Job description

Revspot is building a full-stack revenue engine that helps businesses drive measurable growth through technology, data, performance marketing, AI-led calling, and sales execution.

Role Overview

We are looking for a Customer Success Manager who can own client relationships, ensure strong delivery, and drive measurable business outcomes. This is not a coordination-only role—you will be accountable for client satisfaction, retention, and account growth.

Key Responsibilities

• Own client onboarding, communication, and ongoing account management.
• Understand client objectives and translate them into clear execution plans.
• Track campaign performance, leads, conversions, revenue, and other agreed metrics.
• Coordinate with internal teams across marketing, sales, operations, and product.
• Conduct regular performance reviews and share actionable insights with clients.
• Identify risks early and resolve delivery or communication gaps.
• Drive client retention, renewals, upselling, and account expansion.
• Maintain accurate reports, action items, and account documentation.

Requirements

• 2–5 years of experience in customer success, account management, consulting, or client servicing.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work with data and understand business performance metrics.
• High ownership and comfort working in a fast-paced environment.
• Experience in real estate, digital marketing, SaaS, or revenue-focused roles is preferred.
• Ability to manage multiple accounts and priorities independently.

What We Look For

• Strong ownership and bias for action.
• Clear and structured communication.
• Commercial thinking and focus on outcomes.
• Ability to handle demanding clients and difficult conversations.
• Comfort with ambiguity and rapidly changing priorities.