Remote Customer Success Manager (Aussie Accounts)

NZAB; Manila; Remote; PHP 558,000 - 781,000; Full time

Benefits offered by this job

Remote work 100% Philippines

Australian calendar holidays

Training & growth opportunities

Direct collaboration with Australian 팀

Job summary

NZAB is seeking an experienced Customer Success Manager to join our remote team supporting Australian clients. You will build lasting relationships, drive engagement, and ensure customers realize value from our product and service.

This role suits a proactive, customer-focused individual who can coordinate with internal teams. Responsibilities include onboarding, account health monitoring, renewals, and collaborating with Sales, Support, Product, and Operations.

Qualifications

• 3+ years in Customer Success or similar role.
• Hands-on experience with Multiplier.
• Proven ability to manage relationships, onboarding, retention and renewals.
• Excellent written and verbal communication; strong problem-solving.

Responsibilities

• Manage and nurture relationships with customers throughout their lifecycle.
• Lead onboarding and ensure smooth transition to ongoing support.
• Be main point of contact for assigned customers.
• Monitor engagement, satisfaction, and account health.
• Identify risks, churn, and escalate as needed.
• Collaborate with Sales, Support, Product, and Operations to resolve issues.
• Maintain accurate CRM notes and report on success metrics.
• Gather customer feedback and relay insights internally.

Skills

Customer Success

Account Management

Onboarding

Renewals

Stakeholder Management

Communication Skills

Remote Work

Australian Hours

Organized

Tools

Multiplier

CRM platforms

Job description

NZAB is seeking an experienced Customer Success Manager to join our remote team supporting Australian clients. You will build lasting relationships, drive engagement, and ensure customers realize value from our product and service.

This role suits a proactive, customer-focused individual who can coordinate with internal teams. Responsibilities include onboarding, account health monitoring, renewals, and collaborating with Sales, Support, Product, and Operations.