Remote Customer Success Manager for Australian Accounts

D2B; Metro Manila; Remote; PHP 558,000 - 781,000; Full time

Benefits offered by this job

Remote work from PH

Australian holidays calendar

Training and growth opportunities

Direct Australian team collaboration

Long-term engagement

Job summary

D2B is seeking an experienced Customer Success Manager to join a remote team supporting Australian clients. The role requires strong customer success experience, onboarding leadership, and proactive stakeholder management.

You will engage with customers, manage health metrics, and collaborate with Sales, Support, Product, and Operations to drive value. Ideal candidates have 3+ years in customer-facing roles, hands-on CRM experience, and the ability to work Australian business hours in a fully

Qualifications

• 3+ years in Customer Success or similar role.
• Experience with onboarding, retention, and renewals.
• Excellent written and verbal communication.
• Experience with CRM platforms and stakeholder management.

Responsibilities

• Manage and maintain strong relationships with customers throughout their journey.
• Lead customer onboarding and ensure a smooth transition from implementation to ongoing support.
• Act as the main point of contact for assigned customers.
• Monitor customer engagement, satisfaction, and overall account health.
• Proactively identify and address customer concerns, risks, and churn.
• Handle customer queries, issues, and escalations professionally and timely.
• Conduct regular customer check-ins and follow-ups.
• Support retention and renewals.
• Identify opportunities to improve customer experience and product adoption.
• Collaborate with Sales, Support, Product, and Operations to resolve issues.
• Maintain accurate customer records in CRM and report metrics.

Skills

Customer Success

Onboarding

CRM platforms

Stakeholder management

Remote work

Australian hours

Tools

Multiplier

Monday.com CRM

Job description

D2B is seeking an experienced Customer Success Manager to join a remote team supporting Australian clients. The role requires strong customer success experience, onboarding leadership, and proactive stakeholder management.

You will engage with customers, manage health metrics, and collaborate with Sales, Support, Product, and Operations to drive value. Ideal candidates have 3+ years in customer-facing roles, hands-on CRM experience, and the ability to work Australian business hours in a fully