Remote Customer Success Associate — Flexible Hours & Growth

MicroSourcing International; Manila; Remote; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Flexible work arrangements

Work from Home

Career growth opportunities

Job summary

MicroSourcing is seeking a Customer Success Associate to deliver multi-channel support to Australian business customers from a remote setup with shifting hours.

You will troubleshoot hardware and software issues, assist with account configurations, and coordinate with onshore teams to ensure smooth handovers during shifts.

As part of a diverse team, you will identify CX/UX improvements, share feedback with Product and Engineering, and help drive best practices in customer care.

Qualifications

• 2+ years of industry experience in customer support or customer success roles.
• First‑hand experience in call center operations and multi‑channel support environments using contact center tools (e.g., AWS Connect or similar platforms).
• Strong technical troubleshooting ability for hardware, software, and digital tools with excellent written and verbal communication.
• Empathetic, customer‑centric mindset with strong problem‑solving and adaptability in fast‑paced environments.
• Ability to work autonomously during out‑of‑hours shifts while coordinating with onshore Australian teams.

Responsibilities

• Deliver multi-channel support (phone and email) to Australian business customers operating outside of standard business hours.
• Resolve technical issues covering hardware, software, account configuration, and hardware fulfillment supply chain processes.
• Escalate urgent operational, risk, compliance, finance, and engineering defect tickets to onshore teams while executing seamless shift handovers.
• Master product functionality as a subject matter expert to establish support best practices and assist team members.
• Identify customer trends, CX/UX improvements, and feature feedback to collaborate with Product and Engineering teams.

Skills

2+ years exp

Call center ops

Multi-channel support

Tech troubleshooting

Strong comms

Customer-centric

Out-of-hours autonomy

Job description

MicroSourcing is seeking a Customer Success Associate to deliver multi-channel support to Australian business customers from a remote setup with shifting hours.

You will troubleshoot hardware and software issues, assist with account configurations, and coordinate with onshore teams to ensure smooth handovers during shifts.

As part of a diverse team, you will identify CX/UX improvements, share feedback with Product and Engineering, and help drive best practices in customer care.