Remote Customer Success & Activation Lead

Visa Hunt; Mexico; Hybrid; MXN 679,000 - 1,188,000; Full time

Job summary

Hearth seeks a results-driven Customer Success Manager for a fully remote role based in Latin America. You will guide new customers through onboarding, drive activation, and act as a trusted consultant to foster ongoing adoption and renewals.

Ideal candidates have a sales background, strong communication, and a track record in customer success. You will collaborate with sales, support, and product teams to ensure success.

Qualifications

• Background in sales with a record of meeting targets.
• Experience in customer success or customer service.
• Strong communication and interpersonal skills.
• Ability to work autonomously in a fast-paced startup.

Responsibilities

• Reach out to customers day 1 to assess needs.
• Guide onboarding with 60-day benchmarks.
• Provide personalized support and guidance.
• Troubleshoot issues with cross-functional teams.
• Drive activation and onboarding progress.
• Maintain Salesforce records and ICP insights.
• Collaborate with sales, support, and product teams.

Skills

Sales experience

Customer success

Communication skills

Relationship building

Tools

Salesforce

Job description

Hearth seeks a results-driven Customer Success Manager for a fully remote role based in Latin America. You will guide new customers through onboarding, drive activation, and act as a trusted consultant to foster ongoing adoption and renewals.

Ideal candidates have a sales background, strong communication, and a track record in customer success. You will collaborate with sales, support, and product teams to ensure success.