Remote Customer Service Specialist (Voice/Non-Voice)

FreeUp; Philippines; Remote; PHP 606,000 - 1,299,000; Full time

Job summary

FreeUp is seeking a Remote Customer Service Specialist to join our growing freelance community. You will handle client inquiries, support busy business owners, and help freelancers succeed with prompt, clear communication.

Ideal candidates have prior CSR experience, are fluent in English (verbal and written), and are comfortable with VOIP, CRM tools like Salesforce, and G-Suite. A fast internet connection is required.

Qualifications

• Prior experience as a customer service representative.
• Experience with CRM tools like Salesforce.
• Excellent English communication, verbal and written.
• Experience using VOIP and word-processing software (G-Suite).

Skills

English communication

Strong communication

Collaboration

Organizational skills

High-speed internet

Tools

G-Suite

Salesforce

VOIP

Job description

Hi! We're FreeUp ! FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world. We believe that freelancing is the future of business, and we're building the best community for freelancers possible. Want to learn more about FreeUp ? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing as a Customer Service Specialist With FreeUp :

• Daily Virtual Assistant job opportunities
• Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
• Set your own work from home schedule
• Work and earn as much as you want as a virtual assistant freelancer
• 24/7 support for freelancers
• Webinars, resources, and a Slack workspace to help build your freelance business
• A dedicated internal team who is here to support you and help you succeed!

Remote CSR Requirements:

• Prior experience as a customer service representative
• Experience using word-processing software and tools (G-Suite, etc.)
• Experience with CRM tools like Salesforce
• Experience using VOIP
• High-level organizational skills
• Top-tier communication and collaboration skills
• Strong internet connection
• Excellent English communication skills (Verbal and written)

Salary: $7 – $15 / hour