Remote Voice Support Specialist (Customer Care)

Satellite Office; Philippines; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Satellite Office is hiring for a remote customer service role focused on voice-based support. You will deliver first-contact resolution, handle inquiries and complaints, and drive client retention from a quiet home workspace.

Ideal candidates have strong verbal communication, empathy, and experience with CRM and telephony platforms, plus the ability to meet demanding KPIs in a fast-paced environment.

Qualifications

• Previous customer service experience, ideally in a call centre or voice support.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities with empathy for customers.
• Proficiency with CRM systems and telephony platforms; remote work readiness.

Responsibilities

• Respond to inbound customer calls in a timely and professional manner, aiming for one-touch resolution.
• Handle disputes and complaints in line with company values and escalation procedures.
• Implement client retention strategies to maximise long-term satisfaction.
• Meet and strive to exceed KPIs such as AHT, FCR, quality scores and CSAT.
• Escalate complex enquiries and follow up to ensure timely resolution.
• Contribute to continuous improvement through feedback and team collaboration.

Skills

Customer service experience

Verbal communication

Active listening

Problem solving

Empathy

Time management

Tools

CRM systems

Telephony platforms

Job description

Satellite Office is hiring for a remote customer service role focused on voice-based support. You will deliver first-contact resolution, handle inquiries and complaints, and drive client retention from a quiet home workspace.

Ideal candidates have strong verbal communication, empathy, and experience with CRM and telephony platforms, plus the ability to meet demanding KPIs in a fast-paced environment.