Customer Service Admin - (AU Experience Required)

Kenyan Edu; Philippines; À distance; PHP 558 000 - 725 000; Plein temps

Résumé du poste

D2B is seeking a detail-oriented Customer Service Admin to support Australian customers remotely from the Philippines. You will handle calls and emails, provide order updates, and maintain precise notes in the system under the Senior Lead's guidance.

Ideal candidates have 2+ years in customer service, excellent English, and a disciplined approach to following established processes. This is a full-time, remote, contractor role with Brisbane business hours expectations.

Qualifications

• 2+ years in customer service handling phone and email inquiries, ideally for AU/US/UK customers.
• Excellent written and spoken English with a polite, clear phone manner.
• Strong attention to detail and ability to follow defined procedures precisely.

Responsabilités

• Answer incoming calls during peak Australian team periods.
• Reply to customer emails and help desk tickets with accurate information.
• Provide order updates, tracking numbers, and delivery timeframes.

Connaissances

Customer service

English proficiency

Written communication

Attention to detail

Procedural adherence

Outils

Word

Excel

Teams

Shopify

Gorgias

Aircall

Monday.com

Description du poste

# Customer Service Admin - (AU Experience Required)D2BRemote Full Time Remote Posted 1 day agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Philippines URL: https://jobs.workable.com/company/dcaVtKQqXr9FwBNppNCBH9/jobs-at-d2b Position : Customer Service Admin Salary : PHP 50,000- 65,000Working Hours : Brisbane Business HoursWork Type : Remote- Independent Contractor This is a full-time, remote role supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead—who will provide direct training and daily guidance—the primary focus is precision: strictly following established processes and ensuring every customer receives accurate information. ResponsibilitiesAnswer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk. Provide order updates, tracking numbers, and delivery timeframes. Calmly and professionally address customer complaints, escalating them as appropriate. Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes. Log and resolve call-back requests and help desk cases. Look up and update customer order details, maintaining precise notes and ticket tags. Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with comprehensive, clear notes. QualificationsAt least 2 years of customer service experience handling both phone and email inquiries, ideally supporting Australian, US, or UK customer bases. Excellent written and spoken English, paired with a polite and clear phone manner. Strong attention to detail with the discipline to review all work before sending. Ability to follow defined operational procedures precisely and ask questions when unsure. Ability to draft original customer responses in your own voice rather than relying heavily on automated or AI generation tools. Proficiency with Microsoft Office tools, including Word, Excel, and Teams. Dedicated, quiet home workspace equipped with a stable main internet connection and an operational backup connection. PreferredHands-on experience with help desk, communication, and management tools (Shopify, Gorgias, Aircall, or Monday.com). Background working in a call centre or as a virtual assistant. Prior e-commerce or retail experience, particularly within the automotive or motorcycle industries. Familiarity with tracking consignments via Australia Post. Experience managing high-volume retail periods such as Black Friday and Boxing Day sales. Personal interest in motorcycles or riding gear. What You’ll BringA methodical, process-driven approach that prioritizes consistency and exact execution over improvisation. Reliable work ethic and prompt attendance during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST). Professional composure when resolving customer concerns. Clear and transparent communication with team members and leadership. To apply: https://weworkremotely.com/remote-jobs/d2b-customer-service-admin-au-experience-required