Remote Customer Service Rep – Australian Day Shift (Full‑Time)

Virtual Staff 365; Metro Manila; Híbrido; PHP 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO (STAFF only)

Annual leave

13-month pay

Government mandated benefits

Descripción de la vacante

VirtualStaff365 seeks a professional, empathetic Customer Service Representative to deliver outstanding support to overseas clients from a home-based setup. You will handle inquiries across voice, live chat, and email/ticketing while aiming for first-contact resolution.

Requirements include a minimum of 2 years in customer service or remote support, proficiency with CRM/ticketing tools, and excellent English communication.

Formación

• Minimum 2 years in customer service, call center, or remote support.
• Experience handling omni-channel support (voice, chat, email/ticketing).
• Proven CSAT, QA scores, and ticket-volume performance.
• Proficient with CRM and ticketing systems and cloud telephony software.
• Familiar with team collaboration tools (Slack, Teams, Zoom, Google Workspace).
• Excellent English (verbal and written) with neutral accent and empathy.
• Strong multitasking and organizational skills for unsupervised WFH.

Responsabilidades

• Provide exceptional customer service to overseas clients from home.
• Handle inquiries via voice, live chat, and email with first-contact resolution.
• Meet or exceed CSAT, QA, and ticket-volume metrics.
• Maintain accurate data in CRM and ticketing systems.

Herramientas

Zendesk

Salesforce

Freshdesk

HubSpot

RingCentral

Aircall

Talkdesk

Slack

Microsoft Teams

Zoom

Google Workspace

Descripción del empleo

VirtualStaff365 seeks a professional, empathetic Customer Service Representative to deliver outstanding support to overseas clients from a home-based setup. You will handle inquiries across voice, live chat, and email/ticketing while aiming for first-contact resolution.

Requirements include a minimum of 2 years in customer service or remote support, proficiency with CRM/ticketing tools, and excellent English communication.