Remote Customer Service Manager - eCommerce Growth

Remote VA; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Remote VA is searching for a Customer Service Manager to lead their eCommerce subscription business’s support operations. The successful candidate will have at least 5 years of customer service management experience, managing customer support teams, and a strong aptitude for CRM and e-commerce platforms.

This role involves responsibilities such as mentoring customer service agents, resolving customer issues, and collaborating with internal teams to align strategies.

Qualifications

• 5+ years of experience in customer service management.
• Proven leadership experience managing customer support teams.
• Strong technical aptitude with CRM and e-commerce platforms.

Responsibilities

• Lead and mentor a team of customer service agents.
• Identify solutions for recurring customer issues.
• Develop performance reports using data analytics tools.

Skills

Leadership

Customer service management

Problem-solving

Communication

Analytical skills

Education

Bachelor’s degree in Business Administration or Communications

Tools

Gorgias CRM

Shopify

Microsoft Office Suite

Google Workspace

Recharge

Job description

Remote VA is searching for a Customer Service Manager to lead their eCommerce subscription business’s support operations. The successful candidate will have at least 5 years of customer service management experience, managing customer support teams, and a strong aptitude for CRM and e-commerce platforms.

This role involves responsibilities such as mentoring customer service agents, resolving customer issues, and collaborating with internal teams to align strategies.