Lead Ecommerce Tech Support & Subscriptions

Remote VA; Philippines; Remote; PHP 3,071,253 - 4,299,754; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Supportive company culture

Job summary

Remote VA seeks a highly skilled Technical Customer Service Agent to support its eCommerce subscription business. The role involves troubleshooting website-related issues, resolving customer inquiries, and improving service delivery through effective communication and collaboration.

Ideal candidates will have at least 5 years of experience in customer service management, preferably in eCommerce, and proficiency in tools such as Shopify and Gorgias CRM. A Bachelor’s degree in a related field is required.

Enjoy a competitive salary package, remote work opportunities, and a supportive and inclusive company culture.

Qualifications

• Minimum of 5 years of experience in customer service management, preferably in eCommerce.
• Proven expertise in customer support with a strong preference for eCommerce experience.
• Experience leveraging data analytics tools to monitor performance and drive improvement.

Responsibilities

• Identify and resolve the root causes of systemic customer issues.
• Deliver effective support via email and chat.
• Troubleshoot issues related to website performance and orders.

Skills

Customer support expertise

Technical aptitude

Problem-solving

Strategic thinking

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Shopify

Recharge

Gorgias CRM

Google Workspace

Microsoft Office Suite

Job description

Remote VA seeks a highly skilled Technical Customer Service Agent to support its eCommerce subscription business. The role involves troubleshooting website-related issues, resolving customer inquiries, and improving service delivery through effective communication and collaboration.

Ideal candidates will have at least 5 years of experience in customer service management, preferably in eCommerce, and proficiency in tools such as Shopify and Gorgias CRM. A Bachelor’s degree in a related field is required.

Enjoy a competitive salary package, remote work opportunities, and a supportive and inclusive company culture.