Multichannel CSR: Fast, Friendly Support Pro

Our Clients; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Our Clients in the Philippines is seeking a Customer Service Representative (CSR) who is customer-focused and reliable. You will assist customers via phone, email, chat, or other channels, resolve inquiries, and ensure a positive experience while meeting performance standards.

The role requires strong communication, problem-solving, and the ability to work onsite with shifting schedules, weekends, and holidays when needed.

Qualifications

• High School graduate or equivalent.
• Excellent verbal and written communication.
• Ability to work in fast-paced, target-driven environment.
• Willing to work onsite and shifting schedules.

Responsibilities

• Handle customer inquiries, concerns, and requests in a professional and timely manner.
• Provide accurate information regarding products, services, accounts, orders, or processes.
• Resolve customer issues through effective problem-solving and escalation when necessary.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Process customer transactions, requests, account updates, and other service-related activities accurately.
• Document customer interactions and maintain accurate records in the system.
• Follow company policies, procedures, quality standards, and data privacy guidelines.
• Meet established performance metrics such as AHT, Quality, CSAT, Attendance, and Productivity.
• Collaborate with internal teams to address complex customer concerns and ensure timely resolution.
• Stay updated on company products, services, processes, and system changes.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Computer literacy

Education

High School graduate

Job description

Our Clients in the Philippines is seeking a Customer Service Representative (CSR) who is customer-focused and reliable. You will assist customers via phone, email, chat, or other channels, resolve inquiries, and ensure a positive experience while meeting performance standards.

The role requires strong communication, problem-solving, and the ability to work onsite with shifting schedules, weekends, and holidays when needed.