Remote Customer Service Advisor — Warranty & Returns

Manila Recruitment; Philippines; Remote; PHP 279,000 - 469,000; Full time

Job summary

Manila Recruitment is seeking a customer service/administrative professional for a remote set-up in the Philippines. The role focuses on warranty registration, returns handling, and customer support across multiple channels, ensuring accurate records and timely resolutions.

Ideal candidates will have 1–3 years in customer service, familiarity with ticketing systems (Freshdesk, Zendesk), and strong communication and multitasking abilities.

Qualifications

• High school education or vocational course completed.
• 1–3 years in customer service or administrative role.
• Experience handling inbound calls and inquiries.
• Experience using Freshdesk, Zendesk, or similar ticketing software is desirable.
• Experience in logistics/order processing or supply chain is a plus.

Responsibilities

• Register customer appliance warranties across relevant systems.
• Verify customer and product information for complete records.
• Resolve basic warranty queries and escalate complex issues.
• Process customer returns and create replacement orders.
• Coordinate with customers, retailers, couriers, and internal departments to resolve queries.
• Maintain accurate records and ensure cases close within SLAs.
• Handle customer inquiries via email, live chat, and other channels.
• Provide timely updates on warranty registrations, returns, and replacements.
• Meet quality, productivity and service standards; assist the wider team with admin tasks.

Skills

Communication skills

Attention to detail

Multitasking

MS Office

Education

High school diploma

Vocational course

Tools

Freshdesk

Zendesk

CRM systems

Job description

Manila Recruitment is seeking a customer service/administrative professional for a remote set-up in the Philippines. The role focuses on warranty registration, returns handling, and customer support across multiple channels, ensuring accurate records and timely resolutions.

Ideal candidates will have 1–3 years in customer service, familiarity with ticketing systems (Freshdesk, Zendesk), and strong communication and multitasking abilities.