Client Success & Support Associate - Remote

Recruitify_HR; Cebu City; Remote; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in a remote role based in the Philippines. You will address client inquiries, handle complaints, provide product and service information, and ensure a positive customer experience.

You will manage customer accounts, update information in the system, and collaborate with the team to improve service processes. A Bachelor’s degree and 1–3 years of experience are expected, with strong communication and adaptability.

Qualifications

• Bachelor’s degree in a relevant field.
• 1–3 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Adaptability and a customer-centric mindset.
• Ability to handle multiple tasks while maintaining attention to detail.
• Comfortable working in a virtual environment.

Responsibilities

• Provide exceptional customer service by addressing client inquiries and complaints.
• Assist customers with product and service information, ensuring a positive experience.
• Manage customer accounts and update information accurately in the system.
• Collaborate with team members to improve service processes and efficiency.
• Conduct follow-ups to ensure customer satisfaction and resolve any outstanding issues.

Skills

Strong communication and interpersonal

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking a customer service professional in a remote role based in the Philippines. You will address client inquiries, handle complaints, provide product and service information, and ensure a positive customer experience.

You will manage customer accounts, update information in the system, and collaborate with the team to improve service processes. A Bachelor’s degree and 1–3 years of experience are expected, with strong communication and adaptability.