Customer Service Administration Assistant

Virtual Staff 365

Philippines

Remote

PHP 201,000 - 290,000

Full time

3 days ago

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Benefits offered by this job

Permanent WFH

Dayshift aligned to Australian hours

Part-time 30 hrs per week

HMO

Annual leave

Christmas Bonus

Job summary

Virtual Staff 365 is hiring a Customer Service Administration Assistant in the Philippines. You will support customers across phone, email and social channels, and manage orders with attention to detail in a remote setup.

Responsibilities include learning product catalogues, updating HubSpot, and coordinating with the team to maintain smooth administrative operations. This role offers permanent WFH and a 30-hour weekly schedule flexibly aligned with Australian business hours.

Qualifications

Experience in customer service, telephone support or administrative roles.
Excellent written and verbal English communication.
Professional, friendly phone manner and attention to detail.
Strong data entry accuracy and MS Excel proficiency.
Experience with MS Office and Google Workspace.

Responsibilities

Respond to customer enquiries via phone, email and social media.
Conduct inbound and outbound customer support calls.
Assist buyers and process orders with high accuracy.
Input details into HubSpot and assign tasks to team members.
Handle customer reviews and participate in backlog reduction.

Skills

Customer service

Communication

Data entry

MS Office Excel

Google Workspace

Tools

HubSpot

Hiver

Smartsheet

AS400

Job description

Customer Service Administration Assistant

Company: Virtual Staff 365 | Job Type: Full Time | Location: Philippines

Job Description

Our client is a well‑established Australian manufacturer and wholesaler specialising in high‑quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction.

They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations.

Job Responsibilities

Customer Service & Communication

Respond to customer enquiries promptly across phone, email, and social media messaging platforms
Conduct both inbound and outbound customer support calls
Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe
Follow up on customer sample and swatch requests
Manage customer review responses to maintain high satisfaction levels

Order Management & Administration

Learn and interpret the detailed product catalogue with a primary focus on custom seat covers
Assist the broader team in processing customer orders with high accuracy to avoid costly errors
Input details into HubSpot and assign tasks to relevant support personnel
Capture weekend customer activity to assist in reducing Monday backlog

Requirements

Previous experience in a customer service, telephone support, or administrative role
Excellent written and verbal communication skills in English
Professional, friendly, and helpful phone manner
High attention to detail and strong data entry accuracy
Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace

Nice-to-Have Skills