Autonomous Frontline Support Specialist

remoting.work; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

remoting.work in the Philippines is seeking a highly organized Customer Service Representative to deliver frontline support, troubleshoot inquiries, and maintain outstanding service quality in a fast-paced, process-driven environment.

You will communicate across email, chat and phone, document interactions precisely in the CRM, follow SOPs, and escalate complex issues with complete context while maintaining empathy and accuracy.

Qualifications

• Bachelor's degree is required.
• 2–4 years of intermediate-level experience in customer support, customer success, or helpdesk environments.
• Proven track record of working independently in structured, metrics-driven environments.
• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.

Responsibilities

• Deliver prompt, professional, and empathetic support across multiple channels (email, chat, phone).
• Diagnose, investigate, and troubleshoot customer issues using SOPs and available system tools.
• Log all customer interactions, case details, and resolution steps with high precision in the CRM.
• Meet and exceed KPIs including response times, resolution rates, and quality scores.

Skills

CRM software

Ticketing tools

MS Office

Google Workspace

Education

Bachelor's degree

High School Diploma

Tools

Zendesk

Salesforce Service Cloud

Freshdesk

Job description

remoting.work in the Philippines is seeking a highly organized Customer Service Representative to deliver frontline support, troubleshoot inquiries, and maintain outstanding service quality in a fast-paced, process-driven environment.

You will communicate across email, chat and phone, document interactions precisely in the CRM, follow SOPs, and escalate complex issues with complete context while maintaining empathy and accuracy.