Virtual Customer Service Specialist | Flexible Hours

Rsd Human Resource Management Consultancy; Philippines; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Employee Recognition

Rewards

Government Benefits

Professional Development

Job summary

RSD Human Resource Management Consultancy invites applications for an Online Customer Service Representative to handle inquiries via chat, email, and social channels, delivering top-notch service in a fully remote setup. The role emphasizes strong problem-solving, clear communication, and the ability to work independently in a fast-paced team.

You will maintain records and collaborate to improve processes. Comfort with a virtual environment, flexible hours, and familiarity with customer service

Qualifications

• Must demonstrate strong problem-solving skills.
• Excellent communication and patient demeanor.
• Customer-focused attitude with a service mindset.
• Ability to work independently and in a team.
• Comfortable using customer service software and online tools.

Responsibilities

• Provide exceptional customer service through chat, email, and social media.
• Assist customers with inquiries, issues, and product knowledge.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Foster positive relationships and strive to exceed expectations.

Skills

Problem-solving

Communication

Patience

Customer focus

Team player

Tech-savvy

Tools

Customer service software

Online communication tools

Job description

RSD Human Resource Management Consultancy invites applications for an Online Customer Service Representative to handle inquiries via chat, email, and social channels, delivering top-notch service in a fully remote setup. The role emphasizes strong problem-solving, clear communication, and the ability to work independently in a fast-paced team.

You will maintain records and collaborate to improve processes. Comfort with a virtual environment, flexible hours, and familiarity with customer service