Remote Customer Experience & Order Support Specialist

Cloudstaff; Philippines; Remote; PHP 279,000 - 424,000; Full time

Job summary

Cloudstaff in the Philippines is seeking a proactive Customer Service professional to support UK and US teams with order entry, website orders, and stock inquiries. You will handle courier queries, PODs, returns, and live chat interactions while maintaining high KPI performance.

The role emphasizes teamwork with the UK customer service team, independent work, and reliable remote collaboration to deliver excellent service daily.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office applications.
• Experience in a customer-facing role is desirable but training provided.
• Ability to work efficiently and manage own workload.
• Experience in a fast-paced environment and strong prioritization.

Responsibilities

• Simple order entry for UK and US teams.
• Order entry from website orders.
• Stock level enquiries for UK and US teams.
• Courier enquiries with PODs and tracking of orders and ETAs.
• Returns processing and transport bookings/collections.
• Live chat enquiries related to above issues.
• Inbound calls from UK team about queries.
• Respond to emails in a timely manner meeting KPIs.
• Collaborate with UK customer service team and manager to maintain service quality.

Skills

Excellent communication

Microsoft Office

Customer-facing

Work efficiently

Team player

Tools

Microsoft Office

Job description

Cloudstaff in the Philippines is seeking a proactive Customer Service professional to support UK and US teams with order entry, website orders, and stock inquiries. You will handle courier queries, PODs, returns, and live chat interactions while maintaining high KPI performance.

The role emphasizes teamwork with the UK customer service team, independent work, and reliable remote collaboration to deliver excellent service daily.