Remote Customer Experience Associate, Fast-Paced Support

Fresh Prints LLC; Philippines; Remote; PHP 386,000 - 491,000; Full time

Benefits offered by this job

2-month Sabbatical

Remote-friendly workplace

Job summary

Fresh Prints LLC is a New York-based startup offering remote customer support roles. The Customer Experience Associate handles inquiries across email, chat, text, and calls, ensuring timely, accurate responses while maintaining brand voice.

Work hours align with Philippine time after training, with an initial shift during training. Base monthly salary ranges from $550 to $700, reflecting experience and performance.

Qualifications

• At least 1.5 years of experience in customer support or similar roles.
• Ability to work in a fast-paced, metrics-driven environment.
• Strong written communication and professional brand voice.

Responsibilities

• Respond to customer inquiries via email, chat, text, and phone in a timely, professional manner.
• Resolve issues accurately while following company policies and standards.
• Maintain detailed documentation in tickets and internal systems.

Skills

Customer support

Written communication

Attention to detail

Problem solving

Multi-tasking

CRM

Ticketing systems

Spreadsheets

Tools

CRM

Ticketing systems

Spreadsheets

Job description

Fresh Prints LLC is a New York-based startup offering remote customer support roles. The Customer Experience Associate handles inquiries across email, chat, text, and calls, ensuring timely, accurate responses while maintaining brand voice.

Work hours align with Philippine time after training, with an initial shift during training. Base monthly salary ranges from $550 to $700, reflecting experience and performance.