Remote Customer Service Specialist — Design & Client Care

Affinity Express Philippines, Inc.; Pasig; Remote; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Remote work setup

HMO & life insurance

Work-from-home allowance

Mental wellness programs

Ayala perks

Job summary

Affinity Express Philippines, Inc. is seeking a Customer Service Representative to act as the bridge between clients and our creative teams, gathering information, clarifying needs, and managing timelines while ensuring clear communication.

The role involves client contact via phone, email, and ticketing systems; reviewing creative materials with Adobe Photoshop and tracking revisions to deliver timely, high-quality output. Remote setup provided and day-one benefits apply.

Qualifications

• 2+ years of BPO customer service experience.
• 2 years of experience in Digital Marketing products.
• At least 1 year of experience with Adobe Photoshop.
• Strong communication and organization skills.
• Client-facing experience and ability to work night shift.

Responsibilities

• Be the bridge between clients and creative teams—gather info, clarify needs, and manage timelines.
• Communicate with clients via phone, email, and ticketing systems.
• Use tools like Adobe Photoshop for reviewing creative materials and providing design inputs.
• Track project revisions and ensure timely, high-quality output.

Skills

BPO customer service

Digital marketing products

Client-facing experience

Night shift readiness

Tools

Adobe Photoshop

Job description

Affinity Express Philippines, Inc. is seeking a Customer Service Representative to act as the bridge between clients and our creative teams, gathering information, clarifying needs, and managing timelines while ensuring clear communication.

The role involves client contact via phone, email, and ticketing systems; reviewing creative materials with Adobe Photoshop and tracking revisions to deliver timely, high-quality output. Remote setup provided and day-one benefits apply.