Customer Care Specialist — Empathy-Driven Support

cnx; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

cnx in Quezon City is seeking a SparkCustomer Care Specialist for iRecruitEngage 2026 to assist customers via inbound calls, outbound calls, and online channels, resolving routine product or service issues with courtesy and accuracy.

The role emphasizes meeting KPIs, maintaining thorough documentation in the call-tracking system, and offering additional products or services when appropriate, all while delivering high-quality customer experiences.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Meet contractual KPIs and ensure accurate account notation.
• Demonstrate empathy and build rapport while addressing customer needs.
• Greet customers courteously and maintain professional tone.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma

Tools

Call tracking database

Job description

cnx in Quezon City is seeking a SparkCustomer Care Specialist for iRecruitEngage 2026 to assist customers via inbound calls, outbound calls, and online channels, resolving routine product or service issues with courtesy and accuracy.

The role emphasizes meeting KPIs, maintaining thorough documentation in the call-tracking system, and offering additional products or services when appropriate, all while delivering high-quality customer experiences.