Remote Customer Care Associate — Night Shift

STAFFVIRTUAL, Inc.; Compostela; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO day 1

Dependent coverage

Allowances

Attendance bonus

Paid time off

Equipment provided

Training & growth

Team culture

Job summary

Staffvirtual is hiring a Customer Care Agent for a remote role serving clients nationwide from the Cebu region. The position involves handling phone and email requests, coordinating with vendors and technicians, and delivering world-class service with a high-volume workload.

Ideal candidates have strong communication, customer service mindset, and basic Microsoft Office proficiency. The role offers night shift scheduling and company-provided setup, with opportunities for training, growth, and

Qualifications

• Positive, professional attitude and a team player
• Oral and Written Communication Skills
• Customer Service Skills
• Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology

Responsibilities

• Receive service requests for customers via phone and email using multiple software platforms
• Monitor ageing service calls, and provide timely updates to customer and vendors
• Accurately invoice service calls with all required data
• Work with 3rd party vendors and technicians to provide world class service to our customer base
• Handle 25+ incoming and 20+ outgoing calls per day
• Handle 40+ Service tickets per day
• Invoice 10+ aged calls a day
• Complete all assigned account/ region service call updates daily

Skills

Communication

Customer Service

Team Player

Microsoft Office

Job description

Staffvirtual is hiring a Customer Care Agent for a remote role serving clients nationwide from the Cebu region. The position involves handling phone and email requests, coordinating with vendors and technicians, and delivering world-class service with a high-volume workload.

Ideal candidates have strong communication, customer service mindset, and basic Microsoft Office proficiency. The role offers night shift scheduling and company-provided setup, with opportunities for training, growth, and