Remote CSR & Order Management Specialist

DCX PH; Philippines; Remote; PHP 301,000 - 391,000; Full time

Job summary

DCX Philippines is seeking a Home Based CSR / Order Management Specialist for a full-time role with a US-based client. You will handle order processing, shipping coordination, and customer support from home, following client procedures and embracing strong attention to detail.

Ideal candidates are excellent communicators in English, with 2+ years in CS or order management, experience with order management or CRM systems, and the ability to shift between priorities quickly while delivering

Qualifications

• Highly proficient communicator in English (spoken and written).
• Love for administrative support.
• Comfortable switching between priorities.
• Direct experience in customer service.
• Direct experience handling post-order tracking and shipments.
• Detail-oriented and team player.
• Familiar with order management or CRM systems.
• Quick to learn company programs.
• Excellent attention to detail.

Responsibilities

• Friendly customer care and great sales support.
• Resolve customer problems and shipping discrepancies promptly.
• Communicate order issues to prevent problems.
• Develop partnerships with proactive support.
• Follow vendor instructions and process orders.
• Track orders to ensure on-time shipping.
• Prepare and send invoices and packing slips.
• Update Job Tracker with current status.
• Coordinate with vendors on proofs and approvals.

Skills

English proficiency

Customer service

Multitasking

Team player

Learning mindset

Tools

Order management systems

CRM systems

Job description

DCX Philippines is seeking a Home Based CSR / Order Management Specialist for a full-time role with a US-based client. You will handle order processing, shipping coordination, and customer support from home, following client procedures and embracing strong attention to detail.

Ideal candidates are excellent communicators in English, with 2+ years in CS or order management, experience with order management or CRM systems, and the ability to shift between priorities quickly while delivering