Remote Customer Service & Order Management Specialist

Delegate CX; Philippines; Remote; PHP 301,000 - 391,000; Full time

Benefits offered by this job

Work-from-home opportunities

Travel allowances

Meals provided

Job summary

DCX is seeking a CSR / Order Management Specialist for a home-based role serving US clients. The role emphasizes accurate order processing, proactive customer care, and close coordination with sales and vendors.

You will learn new skills and adapt to shifting priorities while supporting a fast-growing company. The ideal candidate will have strong English communication, prior customer service or order management experience, and meticulous attention to detail.

Qualifications

• 2+ years of experience in a customer service or order management role.
• Experience handling post-order tracking and shipments is preferred.
• Strong attention to detail and ability to learn new programs quickly.

Responsibilities

• Provide friendly customer care and support for sales and orders.
• Review submitted orders for accuracy and completeness.
• Track orders to ensure timely shipping and update customers accordingly.
• Build relationships with suppliers and stay informed on product knowledge.

Skills

Excellent English

Administrative support

Multi-priority handling

Customer service

Post-order tracking

Attention to detail

CRM systems

Team player

Company programs

Tools

Order management software

CRM software

Job description

DCX is seeking a CSR / Order Management Specialist for a home-based role serving US clients. The role emphasizes accurate order processing, proactive customer care, and close coordination with sales and vendors.

You will learn new skills and adapt to shifting priorities while supporting a fast-growing company. The ideal candidate will have strong English communication, prior customer service or order management experience, and meticulous attention to detail.