Remote CSR: Elevate Customer Experience

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Angeles; Remote; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives

Professional development opportunities

Supportive team environment

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking a Customer Service Representative (CSR) for a full-time, remote role based in Angeles City, Pampanga. The CSR will handle multi-channel inquiries, provide product information, and ensure customer satisfaction through accurate records and timely responses.

You will work in a supportive team with opportunities for development, while maintaining service quality and meeting targets in a flexible virtual environment.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written English communication
• Strong active listening and problem-solving abilities
• Able to multitask in a fast-paced environment
• Reliable internet connection and home workspace

Responsibilities

• Handle incoming inquiries via phone, email, chat and other channels
• Provide accurate and timely information about products and services
• Resolve customer complaints professionally and empathetically
• Process customer transactions and orders accurately
• Maintain detailed records of interactions in the systems
• Follow policies, procedures and quality standards
• Escalate complex issues to supervisors or specialized teams
• Contribute to a positive team environment through collaboration
• Meet performance targets including KPI metrics

Skills

English communication

Active listening

Problem solving

Multitasking

CRM proficiency

Home workspace setup

Education

High school diploma or equivalent

Tools

CRM software

Job description

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking a Customer Service Representative (CSR) for a full-time, remote role based in Angeles City, Pampanga. The CSR will handle multi-channel inquiries, provide product information, and ensure customer satisfaction through accurate records and timely responses.

You will work in a supportive team with opportunities for development, while maintaining service quality and meeting targets in a flexible virtual environment.