Open for all | CSR | Virtual process Cebu site

VALEROS VELASCO BUSINESS SOLUTIONS INC.; Cebu City; Remote; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive remuneration

Virtual working environment

Job summary

VALEROS VELASCO BUSINESS SOLUTIONS INC. is seeking enthusiastic Customer Service Representatives to join our Cebu-based virtual process team. This full-time role involves handling customer inquiries remotely, delivering professional support, and maintaining high service standards.

You will assist with order processing, updates, and inquiries while contributing to a collaborative, growth-focused workplace that values teamwork and customer satisfaction.

Qualifications

• High school diploma or equivalent required; bachelor's degree a plus.
• Customer service experience is helpful but not required; willingness to learn is valued.
• Strong communication and problem-solving abilities.
• Proficient with computers, email, and CRM systems.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, or other channels with professionalism.
• Resolve customer issues promptly and courteously.
• Provide accurate information about products, services and policies.
• Maintain detailed records of interactions and transactions in the system.
• Escalate complex issues to supervisors when needed.
• Assist with order processing and account updates as required.
• Support team collaboration and meet performance targets.

Skills

Customer service

Communication

Problem solving

Multitasking

Data entry

Empathy

Detail oriented

Reliability

Independent work

Education

High school diploma

Bachelor's degree (plus)

Tools

Email

Customer management systems

Job description

About us

VALEROS VELASCO BUSINESS SOLUTIONS INC. is a dynamic and growing business solutions company committed to delivering exceptional customer service and support across diverse industries. We pride ourselves on building a workplace culture that values innovation, teamwork, and professional growth. Our mission is to provide outstanding service to our clients whilst creating meaningful career opportunities for our dedicated team members.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our virtual process team at our Cebu site. This is a full-time position based in Cebu, Central Visayas, where you will play a vital role in delivering exceptional support to our clients and their customers. As a CSR in our virtual environment, you will be the frontline of our customer service operations, managing interactions remotely whilst maintaining the highest standards of professionalism and efficiency. This role offers an excellent opportunity to develop your customer service expertise within a supportive and collaborative team environment.

What you'll be doing

• Handling inbound and outbound customer inquiries via phone, email, chat, or other communication channels with professionalism and courtesy
• Resolving customer issues, complaints, and requests in a timely and efficient manner
• Providing accurate information about products, services, and company policies to customers
• Maintaining detailed and accurate records of customer interactions and transactions in the system
• Following established protocols and procedures to ensure consistent service quality
• Escalating complex issues to supervisors or specialised departments when necessary
• Assisting with order processing, account updates, and other administrative tasks as required
• Contributing to a positive team environment through collaboration and support of colleagues
• Meeting and exceeding established performance targets and quality standards
• Continuously seeking opportunities to improve customer satisfaction and service delivery

What we're looking for

• Excellent communication skills with the ability to interact professionally and empathetically with customers
• Strong problem-solving abilities and a customer-focused mindset
• Proficiency in using computers and relevant software applications, including email and customer management systems
• Ability to multitask and manage multiple customer interactions effectively
• Patience, tolerance, and a positive attitude when dealing with challenging situations
• Attention to detail and accuracy in data entry and record-keeping
• Reliable and punctual with consistent attendance and commitment to schedules
• Ability to work independently in a virtual environment whilst collaborating with team members
• A high school diploma or equivalent qualification (Bachelor's degree is a plus)
• Previous customer service experience is advantageous but not essential; we welcome applications from all candidates with the right attitude and willingness to learn

What we offer

VALEROS VELASCO BUSINESS SOLUTIONS INC. is committed to supporting the wellbeing and development of our employees. We offer competitive remuneration and a range of benefits designed to support your professional and personal growth. Our virtual working environment provides flexibility and work-life balance, allowing you to manage your responsibilities effectively. We invest in training and development opportunities to help you build your skills and advance your career. Our supportive team culture encourages collaboration and celebrates achievements, ensuring you feel valued and motivated in your role.