Remote CSR Admin - Lead & Scheduling Support

Zim Directory; Philippines; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Permanent Work-From-Home Set-Up

Dayshift (AEST)

Full-Time Job

HMO (STAFF only)

Annual Leave

Christmas Bonus pro-rated

Job summary

Zim Directory is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team. The role centers on lead management, confirmations, scheduling, and follow-ups to keep daily operations seamless.

Responsibilities include managing SMS/email communications, booking via Aroflo, and maintaining accurate customer records. This is a permanent work-from-home, dayshift position offering growth in a service-based environment.

Qualifications

• Proven experience in customer service, call handling, or administrative support.
• Strong verbal and written English communication with a confident phone manner.
• High attention to detail and excellent organisational skills.
• Ability to manage high call volumes and competing priorities calmly in a fast-paced environment.
• Customer-focused mindset with robust problem-solving capabilities.
• Ability to work independently, follow set processes, and maintain reliable attendance.
• Experience with basic to intermediate CRM, booking systems, or scheduling platforms.
• Proficiency with intermediate SMS and email communication tools.

Responsibilities

• Send confirmation SMS messages to customers.
• Call office headquarters overnight leads.
• Handle missed calls during high-volume periods.
• Action outbound web leads via phone calls.
• Manage pending and follow-up web leads.
• Update and manage confirmation SMS replies.
• Call customers who have not confirmed bookings for the following day.
• Assist with replying to SMS messages from web leads.
• Conduct customer happy calls to ensure satisfaction.

Skills

Customer service

Call handling

Administrative support

English communication

Attention to detail

Organisational skills

CRM/scheduling tools

SMS/email tools

Education

N/A

Tools

Aroflo

Job description

Zim Directory is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team. The role centers on lead management, confirmations, scheduling, and follow-ups to keep daily operations seamless.

Responsibilities include managing SMS/email communications, booking via Aroflo, and maintaining accurate customer records. This is a permanent work-from-home, dayshift position offering growth in a service-based environment.