Remote Crypto Customer Service Pro — Korean/English

Binance; Philippines; Remote; PHP 502,000 - 781,000; Full time

Benefits offered by this job

Remote-first work arrangement

Job summary

Binance is seeking a customer service professional to join our remote-first team. You will handle high volume live chat and other channels, provide accurate information, and ensure a positive customer experience for users of our global crypto exchange.

The role requires at least 1 year in customer service, Korean and English fluency, and a proactive, detail-oriented mindset. You will collaborate with cross-functional teams, document requests, and help maintain our commitment to high standards

Qualifications

• Minimum 1 year experience in customer service, preferably in finance or e-commerce.
• Fluency in Korean and advanced English required.
• Previous cross-functional support experience advantageous.
• Honesty, integrity, proactive, meticulous, and team-oriented.

Responsibilities

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Document customer requests and liaison with other units.
• Manage complaints and provide timely resolutions, following up.
• Engage customers and go the extra mile.

Skills

Strong communication

Team spirit

Attention to detail

Cross-functional support

Job description

Binance is seeking a customer service professional to join our remote-first team. You will handle high volume live chat and other channels, provide accurate information, and ensure a positive customer experience for users of our global crypto exchange.

The role requires at least 1 year in customer service, Korean and English fluency, and a proactive, detail-oriented mindset. You will collaborate with cross-functional teams, document requests, and help maintain our commitment to high standards