Bilingual Crypto Support (Spanish/Portuguese) - Remote

Titan Development; España; On-site; PHP 2,148,557 - 3,376,304; Full time

Job summary

Titan Development is looking for a Customer Support Specialist for a modern blockchain-based neo-banking app. This remote position involves being the primary point of contact for users, providing high-quality support via tickets, live chat, and email.

Ideal candidates must have professional proficiency in English and additional languages like Spanish and Portuguese, along with relevant customer support experience, especially in fintech or banking. Opportunities for growth into Customer Experience roles exist as the team expands.

Qualifications

• Previous customer support experience required.
• Strong written communication skills are essential.
• Flexibility for shift work, including evenings or weekends.

Responsibilities

• Provide high-quality support via tickets, live chat, and email.
• Help maintain and improve customer support software.
• Guide users through KYC verification, onboarding, and payments.

Skills

Professional working proficiency in English

Full professional proficiency in Spanish

Full professional proficiency in Portuguese

Customer support experience in fintech

Attention to detail

Tools

Zendesk

Freshdesk

Intercom

Job description

Titan Development is looking for a Customer Support Specialist for a modern blockchain-based neo-banking app. This remote position involves being the primary point of contact for users, providing high-quality support via tickets, live chat, and email.

Ideal candidates must have professional proficiency in English and additional languages like Spanish and Portuguese, along with relevant customer support experience, especially in fintech or banking. Opportunities for growth into Customer Experience roles exist as the team expands.