KYC/KYB Analyst - Japanese Speaker

Binance; Manila; Remote; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Job summary

Binance is seeking an experienced Customer Support and KYC/KYB specialist to join our global team in Manila. You will handle onboarding inquiries for individuals and corporates, coordinate with Front Office, Compliance, and Product, and ensure timely escalation of risks while supporting due diligence requirements.

The role requires strong regulatory knowledge, risk assessment skills, and proficiency with compliance tools like World-Check, Liquid, and Kodex.

Qualifications

• 3+ years in Customer Support/KYC/KYB onboarding or compliance roles.
• Strong knowledge of local and virtual currency regulations is a plus.
• Ability to conduct risk assessments and enhanced due diligence.
• Familiarity with compliance tools like World-Check, Liquid, Kodex.

Responsibilities

• Handle enquiries related to client onboarding (Individuals/Corporates).
• Escalate key risks and coordinate with Front Office, Compliance, Product as needed.
• Support KYC/KYB due diligence with required evidence from clients.
• Monitor AML flags and document unusual activities.
• Participate in AML/CFT training and regional knowledge sharing.
• Assist with general administrative tasks related to onboarding.

Skills

Customer support

KYC/KYB

Risk assessment

Regulatory knowledge

English & Japanese

Tools

World-Check

Liquid

Kodex

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle and review all enquiries raised by clients regarding client onboarding (Individual/Corporates).
• Manage personal workload and priority items and ensure timely escalation of key risks/issues to managers.
• Work closely with the stakeholders (Front Office, Compliance, Product etc) and assist clients as required, to obtain all necessary supporting evidence to fulfill KYC/KYB due diligence.
• Monitor, document and elevate unusual activities or AML flags.
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements.
• Liaise with team members across the country and region to facilitate knowledge sharing.
• Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.

Requirements

• At least 3 years directly related experience in a Customer Support/KYC/KYB operations/Onboarding/Compliance role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs.
• Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus.
• Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence.
• Proficiency in compliance applications such as World-Check, Liquid, Kodex, etc.
• Strong sense of accountability and ownership over the end-to-end client onboarding process (knowing different entity types would be advantageous).
• Self-motivated, ability to multitask and work effectively under pressure and stress.
• Detail-oriented with a strong controlled mindset and time management skills.
• Fluency in English and Japanese is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.