Remote-First Crypto Support Specialist (Korean/English)

Binance; Manila; Remote; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Remote-first

Work from home

Competitive salary

Career growth

Job summary

Binance in the Philippines seeks empathetic customer service professionals to handle high-volume live chat and online inquiries. You will provide accurate information, document requests, and coordinate with cross-functional teams to resolve issues.

The role requires Korean and English fluency, honesty, and a customer-centric mindset. Remote-first work setup offers flexible shifts and opportunities to grow with a global fintech leader.

Qualifications

• Minimum 1 year of customer service experience, preferably in finance or e-commerce.
• Fluency in Korean and advanced English is required for coordination with partners and stakeholders.
• Cross-functional support experience is advantageous.
• High level of honesty, integrity, and team spirit; proactive and meticulous.

Responsibilities

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison and document requests accurately.
• Manage complaints, provide proper solutions within time limits and follow up for resolution.
• Go the extra mile to engage customers.

Skills

Customer service

Korean language

English language

Communication skills

Problem solving

Attention to detail

Job description

Binance in the Philippines seeks empathetic customer service professionals to handle high-volume live chat and online inquiries. You will provide accurate information, document requests, and coordinate with cross-functional teams to resolve issues.

The role requires Korean and English fluency, honesty, and a customer-centric mindset. Remote-first work setup offers flexible shifts and opportunities to grow with a global fintech leader.