Remote Collections Specialist - lien & payment

Remote Raven; Philippines; On-site; PHP 345,000 - 518,000; Full time

Benefits offered by this job

100% Remote

Full-time role

Job summary

Remote Raven is seeking a detail-oriented Collection Administrator to support the collections department within a community association management company. You will manage payment plans, process legal payments, prepare lien documentation, coordinate legal referrals, and communicate with residents, attorneys, and site teams throughout the collections process.

The role requires handling a high volume of correspondence with strong attention to detail, professionalism, and the ability to maintain

Qualifications

• Prior experience in collections, accounts receivable, or a similar administrative role.
• Strong attention to detail to ensure accuracy of lien docs, referrals and payment records.
• Organized and able to manage a high volume of accounts, documents and correspondence.
• Professional written and verbal communication with residents, attorneys, and site teams on sensitive financial matters.
• Comfortable working within structured workflows and tracker-based processes.
• Proficiency in general computer and data entry — experience with VMS or similar software is a plus.
• Reliable and self-directed in a remote work environment with meeting daily/weekly deadlines.

Responsibilities

• Establish and manage payment plans via the payment plan inbox; document and track agreements.
• Monitor inboxes and respond within 24 business hours.
• Maintain records of active payment plans and monitor compliance.
• Post legal payments in VMS and code deposits accurately; save backup docs.
• Prepare lien documentation and releases as balances are satisfied.
• Prepare accounts for legal referral and coordinate with attorneys.

Skills

Collections experience

Attention to detail

Organization

Professional communication

Structured workflows

VMS familiarity

Remote work reliability

Tools

VMS

Job description

Remote Raven is seeking a detail-oriented Collection Administrator to support the collections department within a community association management company. You will manage payment plans, process legal payments, prepare lien documentation, coordinate legal referrals, and communicate with residents, attorneys, and site teams throughout the collections process.

The role requires handling a high volume of correspondence with strong attention to detail, professionalism, and the ability to maintain