Remote Collections Specialist – Delinquent Accounts

Smart Apartment Data; Philippines; Remote; PHP 422,000 - 457,000; Full time

Job summary

Smart Apartment Data is hiring a Collections Officer to recover overdue accounts for U.S.-based clients. This phone-first role focuses on handling delinquent portfolios with composure and persistence, aiming to resolve balances through timely follow-ups and clear communication.

You’ll work remotely, with target-driven expectations and a focus on measurable collections outcomes. Prior experience matters, but the emphasis is on how you handle calls and negotiations under pressure.

Qualifications

• Hands-on experience actively pursuing overdue accounts via calls or messages.
• Strong spoken and written English communication skills.
• Comfortable handling objections and payment delays.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on payments.
• Handle objections and negotiate payment arrangements professionally.
• Follow up on payment commitments consistently.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Phone-based collections

Negotiation

English proficiency

High-volume calls

Job description

Smart Apartment Data is hiring a Collections Officer to recover overdue accounts for U.S.-based clients. This phone-first role focuses on handling delinquent portfolios with composure and persistence, aiming to resolve balances through timely follow-ups and clear communication.

You’ll work remotely, with target-driven expectations and a focus on measurable collections outcomes. Prior experience matters, but the emphasis is on how you handle calls and negotiations under pressure.