Collections Officer (Remote - PH)

Smart Apartment Data; Philippines; À distance; PHP 422 000 - 457 000; Plein temps

Résumé du poste

Smart Apartment Data is hiring a Collections Officer to recover overdue accounts for U.S.-based clients. This phone-first role focuses on handling delinquent portfolios with composure and persistence, aiming to resolve balances through timely follow-ups and clear communication.

You’ll work remotely, with target-driven expectations and a focus on measurable collections outcomes. Prior experience matters, but the emphasis is on how you handle calls and negotiations under pressure.

Qualifications

• Hands-on experience actively pursuing overdue accounts via calls or messages.
• Strong spoken and written English communication skills.
• Comfortable handling objections and payment delays.

Responsabilités

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on payments.
• Handle objections and negotiate payment arrangements professionally.
• Follow up on payment commitments consistently.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Connaissances

Phone-based collections

Negotiation

English proficiency

High-volume calls

Description du poste

About The Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you’ll own a portfolio of delinquent accounts and work them until they’re resolved, which means staying composed and persistent when customers delay, deflect, or push back.

We're hiring on how you handle the call, not how many years you've been doing it.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Follow up consistently on payment commitments
• Maintain accurate records and next steps
• Work toward daily and weekly collections targets and KPIs

Requirements

What We're Looking For

• Some hands-on experience actively working overdue accounts — calling or contacting customers who owe money, handling objections, or negotiating payment arrangements. A few months count. We're not screening on years.
• Strong spoken and written English
• Comfortable with high-volume outbound calls
• Clear, direct, and concise communicator
• Firm, persistent, and professional
• Strong follow-through and accountability
• Comfortable working with targets and performance metrics

This Role Is Not a Fit If:

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment
• You've handled inbound payment support or customer retention rather than pursuing overdue accounts

Benefits

• $600 to $650/month, depending on relevant experience and demonstrated collections expertise
• Philippines-based candidates only
• Fully remote