Remote Clinic Administrator - Virtual Front Desk Scheduling

rockstar global careers; Philippines; Remote; PHP 3,073,000 - 4,161,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Job summary

Virtual Rockstar is seeking a WelcomeWare Clinic Administrator for a Pennsylvania-based physical therapy clinic. This remote front-desk role uses the WelcomeWare kiosk, requires comfort on camera, and focuses on patient-facing and administrative duties to ensure smooth daily operations.

You'll greet patients virtually, manage appointments, handle inquiries, verify records, process pre-authorizations, maintain HIPAA compliance, and coordinate with therapists.

Qualifications

• Experience in front desk, clinic administration or patient services.
• Comfortable being on camera and engaging with patients virtually.
• Warm, personable, and professional communication style.
• Strong organizational and multitasking skills.
• Experience with EMR systems (WebPT) and tools like Egnyte and Athelas.

Responsibilities

• Greet patients virtually via the WelcomeWare kiosk.
• Confirm patient appointments and manage scheduling calendar.
• Answer phones and respond to patient inquiries (phone/email).
• Support patient check-in and verify patient records.
• Discuss financial responsibilities with patients as needed.
• Upload and update patient files in the EMR system.
• Obtain and enter pre-authorizations for therapy services.
• Maintain confidentiality and ensure HIPAA compliance at all times.
• Coordinate with therapists and staff to manage daily schedules.
• Provide general administrative support to clinic operations.

Skills

Front desk

Clinic administration

Patient services

On-camera presence

Communication

Organizational skills

Multitasking

Tools

WebPT EMR

Egnyte

Athelas

Job description

Virtual Rockstar is seeking a WelcomeWare Clinic Administrator for a Pennsylvania-based physical therapy clinic. This remote front-desk role uses the WelcomeWare kiosk, requires comfort on camera, and focuses on patient-facing and administrative duties to ensure smooth daily operations.

You'll greet patients virtually, manage appointments, handle inquiries, verify records, process pre-authorizations, maintain HIPAA compliance, and coordinate with therapists.