Remote Patient Experience Liaison

SOVA - School of Virtual Assistance Cebu; Philippines; Remote; PHP 1,890,000 - 3,151,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Opportunities for professional develop

Dynamic and supportive team

Impact by helping families in the PH

Job summary

Virtual Rockstar is seeking a compassionate and organized Patient Liaison to join our client’s dedicated physical therapy team in New Hampshire. This remote role enhances patient experience, ensures smooth communication, and maintains the efficiency of our practice.

Responsibilities include confirming appointments, following up with patients after sessions, coordinating with providers, managing referrals, sending reminders, handling inquiries, invoicing, and maintaining electronic medical

Qualifications

• Previous experience in a healthcare or patient support role is preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Familiarity with Nextiva phones, Prompt EMR, WelcomeWare (or similar virtual kiosks), and Google Chat is a plus.
• Ability to manage time effectively and work independently in a remote setting.
• Compassionate and patient-centered approach to communication.

Responsibilities

• Confirm patient appointments and manage the appointment calendar
• Follow up with patients post-session and send personalized exercise and treatment plans
• Respond to frequently asked questions and handle appointment rescheduling
• Manage referrals from other healthcare providers and coordinate with medical staff
• Send appointment reminders and maintain a waitlist for appointmentsGenerate and send invoices while maintaining electronic medical records
• Answer calls and assist patients virtually, providing clear information and support
• Prepare documents and manage email correspondence
• Perform data entry and generate basic reports
• Greet patients and provide directions within the facility as needed (if applicable)
• Ensure patient privacy and confidentiality at all times

Skills

communication

organization

time management

independent work

compassion

Nextiva

Prompts EMR

WelcomeWare

Google Chat

Tools

Nextiva phones

Prompt EMR

WelcomeWare

Google Chat

Job description

Virtual Rockstar is seeking a compassionate and organized Patient Liaison to join our client’s dedicated physical therapy team in New Hampshire. This remote role enhances patient experience, ensures smooth communication, and maintains the efficiency of our practice.

Responsibilities include confirming appointments, following up with patients after sessions, coordinating with providers, managing referrals, sending reminders, handling inquiries, invoicing, and maintaining electronic medical