Remote Client Success Specialist

Economic Impact Catalyst; Manila; À distance; PHP 335 000 - 603 000; Plein temps

Avantages offerts par ce poste

Mission-driven impact

Remote work

Relationship-building

Professional growth

Collaborative culture

Benefits and holidays

Make a difference

Résumé du poste

Economic Impact Catalyst (EIC) seeks an energetic Client Experience Associate who thrives on building relationships and helping others succeed. This fully remote role guides small business program managers from onboarding to strategy development and beyond, leveraging our Catalyzer platform to maximize impact.

You’ll lead client calls, prepare agendas, document interactions, and coordinate projects with a collaborative team.

Qualifications

• Ownership: When something lands on your plate, you see it through. You follow up without being reminded, flag problems early, and don’t wait for permission to fix what you can fix.
• Curiosity: You ask why, dig into how things work, and teach yourself new tools. You approach challenges with curiosity, ask great questions, and quickly grasp new concepts.
• Relationship Energy: You’re genuinely energized by speaking with others and naturally motivated to help clients succeed.
• Communication & Listening: Strong verbal, written, and listening skills. You understand what clients need, even when they don’t explicitly say it.
• Organization & Reliability: You’re detail-oriented, responsive, and able to keep multiple clients and projects on track.
• Technical Aptitude: You’re comfortable with SaaS platforms and computer tools, including working alongside AI-powered tools.
• Bonus Points: Interest in small business, economic development, or nonprofit work
• Bonus Points: Curiosity about or experience using AI tools
• Bonus Points: Familiarity with CRM or project management tools, from any setting

Responsabilités

• Client Partnership: Build strong, trusted relationships with small business program managers, serving as their primary point of contact and advocate at EIC
• Meeting Leadership: Prepare and execute meeting agendas, lead client calls with confidence, and facilitate productive conversations that drive client success
• Documentation Excellence: Take detailed notes during client interactions and maintain accurate records that ensure nothing falls through the cracks
• Follow-Through: Prepare and send timely follow-up emails, action items, and resources that keep clients moving forward
• Project Coordination: Monitor the status of client projects and initiatives, ensuring deadlines are met and goals are achieved
• Internal Collaboration: Communicate client needs effectively with the broader client experience team, embodying our values of empathy and usefulness
• Strategic Support: Help clients develop and execute strategies for their small business support programs using our AI-powered platform
• Onboarding & Education: Guide new clients through platform implementation and help them build confidence using EIC’s tools
• Proactive Problem-Solving: Anticipate client needs and address challenges before they become obstacles

Connaissances

Ownership

Curiosity

Relationship energy

Communication & listening

Organization & reliability

Technical aptitude

Outils

CRM familiarity

Description du poste

Economic Impact Catalyst (EIC) seeks an energetic Client Experience Associate who thrives on building relationships and helping others succeed. This fully remote role guides small business program managers from onboarding to strategy development and beyond, leveraging our Catalyzer platform to maximize impact.

You’ll lead client calls, prepare agendas, document interactions, and coordinate projects with a collaborative team.