Remote Client Success Partner

Economic Impact Catalyst; Metro Manila; Remote; PHP 350,000 - 600,000; Full time

Job summary

Economic Impact Catalyst is seeking an energetic Client Experience Associate who thrives on building relationships and helping others succeed. You will guide clients from onboarding to strategy development, leveraging our AI-powered platform to maximize impact for small business programs.

This client-facing role involves meeting with program managers daily, leading calls, documenting interactions, and coordinating projects with empathy and reliability.

Qualifications

• Excellent communication and relationship-building abilities.

Responsibilities

• Build trusted relationships with small business program managers.
• Lead client calls and set agendas.
• Document interactions and maintain records.
• Send timely follow-up emails and resources.
• Monitor client projects and ensure deadlines.
• Collaborate with the client experience team.
• Help clients develop strategies using the AI platform.
• Guide onboarding and educate new clients.
• Proactively anticipate client needs.

Skills

Relationship energy

Communication

Curiosity

Active listening

Growth mindset

Client orientation

Positive persistence

Reliability

Organization skills

Technical aptitude

Tools

CRM systems

Project management tools

Job description

Economic Impact Catalyst is seeking an energetic Client Experience Associate who thrives on building relationships and helping others succeed. You will guide clients from onboarding to strategy development, leveraging our AI-powered platform to maximize impact for small business programs.

This client-facing role involves meeting with program managers daily, leading calls, documenting interactions, and coordinating projects with empathy and reliability.