Remote Client Success Manager - Growth & Partnerships

Verified First; Philippines; Remote; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Remote role

Training and development

International team culture

Job summary

Verified First is seeking a Client Success Manager to build and nurture long-term client relationships, focusing on pre-employment screening needs and placing the right candidate. You will act as the liaison between clients and internal teams to ensure a world-class client experience from onboarding through renewal.

This remote role offers the flexibility of a contracting engagement with an international team.

Qualifications

• 2+ years of experience in Customer Success or Account Management.
• Bachelor's Degree preferred; High School Diploma required.
• Experience with CRA, or HRIS platform.
• Experience using Salesforce or similar CRM.
• Working knowledge of G-Suite and Microsoft Office products.

Responsibilities

• Build and nurture client relationships through value, add conversations around best practices, industry changes, and goal alignment.
• Identify and build relationships with key leadership/decision makers.
• Contact at-risk clients to find resolutions and retain them.
• Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First.
• Monitor client health through data and industry changes to ensure Verified First is constantly aware of and matching their needs.
• Work with clients to match Verified First products and services to fulfill their current and future hiring needs.
• Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add.
• Perform other duties as needed

Skills

Client relationship management

Communication

Problem solving

Adaptability

Teamwork

Learning new software

Education

High School Diploma

Bachelor's Degree in Business Administration

Tools

Salesforce

CRM tools

G-Suite

Microsoft Office

Job description

Verified First is seeking a Client Success Manager to build and nurture long-term client relationships, focusing on pre-employment screening needs and placing the right candidate. You will act as the liaison between clients and internal teams to ensure a world-class client experience from onboarding through renewal.

This remote role offers the flexibility of a contracting engagement with an international team.