Remote Client Success Lead — Growth & Partnerships

Bamboo Works; Manila; Remote; PHP 983,000 - 1,124,000; Full time

Benefits offered by this job

Revenue-based incentives

Job summary

Bamboo Works is seeking a Client Success Manager to own the client journey from onboarding through long-term account management in a fully remote, independent contractor role. You will coordinate recruitment, support contractors, and identify opportunities to grow client teams while delivering exceptional service.

This position offers a fully remote setup with flexible hours and a focus on building lasting partnerships across international clients.

Qualifications

• 2+ years in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
• Proven experience managing long-term client relationships with a focus on retention and account growth.
• Experience coordinating multiple stakeholders and managing several projects simultaneously.
• Strong problem-solving skills and confidence handling challenging client conversations.
• Excellent communication skills, both written and verbal, with fluent English.
• Highly organized, proactive, and capable of working independently.

Responsibilities

• Own the client relationship from onboarding through long-term partnership.
• Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
• Develop a deep understanding of each client's business, hiring strategy, and growth plans.
• Build trusted relationships with key stakeholders and decision-makers.
• Conduct regular check-ins, business reviews, and strategic planning sessions.
• Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
• Drive long-term client satisfaction, retention, and account growth.
• Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
• Partner closely with recruiters throughout the hiring process.
• Monitor recruitment progress, timelines, and candidate pipelines.
• Keep clients informed with proactive communication and regular updates.
• Ensure every placement reflects Bamboo Works' commitment to quality and service.
• Support contractors throughout their engagement with Bamboo Works.
• Conduct onboarding and regular performance check-ins.
• Help contractors integrate successfully into their clients' teams.
• Identify and address potential performance concerns early.

Skills

Client Success

Account Management

Relationship Building

Recruitment Coordination

Communication

Tools

ATS/CRM tools

Job description

Bamboo Works is seeking a Client Success Manager to own the client journey from onboarding through long-term account management in a fully remote, independent contractor role. You will coordinate recruitment, support contractors, and identify opportunities to grow client teams while delivering exceptional service.

This position offers a fully remote setup with flexible hours and a focus on building lasting partnerships across international clients.