Remote Client Success Manager for Global Growth

Bamboo Works; Metro Manila; On-site; PHP 1,104,267 - 1,380,333; Full time

Benefits offered by this job

Revenue-based incentives

Job summary

Bamboo Works is a fast-growing, fully remote staffing firm connecting global clients with top remote professionals. We are seeking a Client Success Manager to guide the client journey from onboarding to long-term account management, partnering with recruiters and contractors to build high-performing remote teams.

The role emphasizes proactive relationship-building, strategic planning, and growth opportunities.

Qualifications

• 3+ years in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
• Proven ability to manage long-term client relationships with focus on retention and growth.
• Experience coordinating multiple stakeholders and projects simultaneously.
• Strong problem-solving and handling challenging client conversations.
• Excellent written and verbal English communication.
• Highly organized, proactive, and able to work independently.
• Commercial awareness with a client-first mindset.
• Comfortable learning about different industries and business models.

Responsibilities

• Own the client relationship from onboarding through long-term partnership.
• Lead onboarding, hiring kick-offs, and calibration sessions for alignment and success.
• Develop deep understanding of each client's business, hiring strategy, and growth plans.
• Build trusted relationships with key stakeholders and decision-makers.
• Conduct regular check-ins, business reviews, and strategic planning sessions.
• Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
• Drive long-term client satisfaction, retention, and account growth.
• Translate hiring requirements into recruitment briefs for TA team.
• Partner with recruiters throughout the hiring process.
• Monitor recruitment progress, timelines, and candidate pipelines.
• Keep clients informed with proactive communication and updates.
• Ensure placements reflect Bamboo Works' commitment to quality.
• Support contractors throughout engagement.
• Onboard and conduct regular performance check-ins.
• Help contractors integrate into clients' teams.
• Identify and address performance concerns early.
• Facilitate constructive conversations between clients and contractors.
• Coordinate between clients, recruiters, contractors, sales, and leadership.
• Keep projects moving efficiently with alignment across stakeholders.
• Manage multiple client accounts with organization and attention to detail.
• Continuously improve internal processes to enhance the client experience.
• Identify opportunities to expand client remote teams.
• Recommend roles and staffing solutions that support growth.
• Recognize expansion opportunities through client conversations.
• Contribute to long-term growth of Bamboo Works and its clients.

Skills

Client relationship management

Long-term account growth

Stakeholder coordination

Recruitment coordination

Strong communication

Organizational skills

Tools

ATS

CRM

Project management tools

MS Office

Job description

Bamboo Works is a fast-growing, fully remote staffing firm connecting global clients with top remote professionals. We are seeking a Client Success Manager to guide the client journey from onboarding to long-term account management, partnering with recruiters and contractors to build high-performing remote teams.

The role emphasizes proactive relationship-building, strategic planning, and growth opportunities.