Remote Client Success Manager: Growth & Partnerships

Bamboo Works; Manila; On-site; PHP 828,200 - 1,380,333; Full time

Benefits offered by this job

Remote work

Revenue-based incentives

Job summary

Bamboo Works, a fast-growing international staffing firm, is seeking a Client Success Manager to partner with a portfolio of clients and build high-performing remote teams. You will own the client journey from onboarding through long-term account management, coordinating recruitment, supporting contractors, and driving growth with a focus on retention.

This is a fully remote, full-time position offering a base salary in the monthly range and revenue-based incentives, with flexible hours to

Qualifications

• 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
• Proven experience managing long-term client relationships with retention and account growth.
• Experience coordinating multiple stakeholders and managing several projects simultaneously.
• Fluent English with excellent communication skills.
• Highly organized, proactive, and able to work independently.

Responsibilities

• Own the client relationship from onboarding through long-term partnership.
• Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.
• Develop a deep understanding of each client’s business, hiring strategy, and growth plans.
• Build trusted relationships with key stakeholders and decision-makers.
• Conduct regular check-ins, business reviews, and strategic planning sessions.
• Proactively identify challenges, manage expectations, and deliver outstanding client experiences.
• Drive long-term client satisfaction, retention, and account growth.
• Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team.
• Partner closely with recruiters throughout the hiring process.
• Monitor recruitment progress, timelines, and candidate pipelines.
• Keep clients informed with proactive communication and updates.
• Ensure every placement reflects Bamboo Works’ commitment to quality and service.
• Support contractors throughout their engagement and help them integrate into clients’ teams.
• Coordinate projects between clients, recruiters, sales, and leadership.

Skills

Client Success

Account Management

Stakeholder coordination

Remote collaboration

Problem solving

Tools

CRM

ATS

PM tools

Job description

Bamboo Works, a fast-growing international staffing firm, is seeking a Client Success Manager to partner with a portfolio of clients and build high-performing remote teams. You will own the client journey from onboarding through long-term account management, coordinating recruitment, supporting contractors, and driving growth with a focus on retention.

This is a fully remote, full-time position offering a base salary in the monthly range and revenue-based incentives, with flexible hours to