Growth-Driven Client Success & VA Operations Lead

VA Masters; Basilan; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

VA Masters in the Philippines seeks an Internal Team Lead and Client Account Manager to oversee the VA team from an HR angle while managing client relationships and identifying growth opportunities. You will lead cross-functional efforts to satisfy clients and drive service excellence.

You will coach VAs, handle HR concerns, and coordinate scheduling, ensuring smooth communication between VAs and clients. The role blends leadership, client care, and strategic sales in a fast-paced environment.

Qualifications

• Experience leading teams and managing client accounts.
• Proven ability to resolve HR-related issues and conflicts.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Serve as main client contact and oversee VA team alignment.
• Address client concerns proactively and ensure satisfaction.
• Identify growth opportunities and upsell with existing clients.
• Coach VAs on client relationships and HR processes.
• Ensure efficient processes, reporting, and data-driven decisions.

Skills

Leadership

Account management

Client relationship management

HR conflict resolution

Sales & upselling

Communication

Scheduling & coordination

Education

Bachelor's degree in Business/HR/Management

Tools

CRM software

Slack / Teams

Project management tools

Zoom / video conferencing

HRIS basics

Job description

VA Masters in the Philippines seeks an Internal Team Lead and Client Account Manager to oversee the VA team from an HR angle while managing client relationships and identifying growth opportunities. You will lead cross-functional efforts to satisfy clients and drive service excellence.

You will coach VAs, handle HR concerns, and coordinate scheduling, ensuring smooth communication between VAs and clients. The role blends leadership, client care, and strategic sales in a fast-paced environment.